Developing a Virtual Technical Support Agent for the Open-Office Writer

Abstract / Excerpt:

Artificial Intelligence has been a subject of debate for decades. "Can computers think?" is the question that is often asked. It is not yet certain if it is possible to develop a system that can truly "think" but the proposed study seeks to develop a system that can truly "talk". In addition, the study seeks to use the natural language processing capabilities of an AI chatter bot to render technical support. With the advancement of voiceXML and by incorporating the AI engine Program E used by the existing bot Alice, a Virtual Call Agent for technical support can be made possible.

Info
Source InstitutionAteneo de Davao University
UnitComputer Studies
AuthorsDenopol, Cris Rene, Hung, Marilyn, Embodo, Ma. Donnabelle
Page Count16
Place of PublicationDavao City
Original Publication DateMarch 1, 2007
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