Rising to the Challenge | Annual Report 2013


We also expanded the coverage areas of our 24/7 GSIS contact center (847-4747) to include Cabanatuan for Northern Luzon, Legaspi for Southern Luzon, Bacolod City for Visayas, and General Santos for Mindanao. Members served in these areas now have the convenience of accessing GSIS from the comfort of their homes. Call center agents underwent a year-long training to enable them to respond to members’ inquiries and provide first-call resolution for basic and most frequently asked questions. Members may also follow up the status of their claims and loans and validate personal records through the contact center.

Source InstitutionGovernment Service Insurance System
Source URLhttp://www.gsis.gov.ph/downloads/2013-GSIS-Annual-Report.pdf
Page Count48
Place of PublicationPasay City
Original Publication DateJanuary 1, 2014